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Broadband Outage - resolved
Posted by Pauline Herring on 10 January 2017 03:23 PM

We have been notified by our supplier that the outage which had affected a small number of our broadband customers this morning is now resolved.

The incident report is as follows:

Resolution
Investigations by our NOC and network support team identified that a routing card had failed on a router at Telehouse North. Routing functionality was moved onto an alternative card by our network support team to restore service. This was completed at 11:46hrs and monitoring has not identified any further issues. A CSR has been raised to Ericsson requesting a root cause of the card failure. As no further issues have been identified during monitoring we can now confirm closure to this incident. 

If you continue to experience issue in connecting to your broadband service please contact support@nte.works.

We apologise for any inconvenience caused.