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Broadband Outage - update
Posted by John Patterson on 15 February 2019 02:02 PM
16/02/19 - 11:25 - The broadband outage has been resolved.  The repair of the broken fibre resulted in the failure of another providers equipment upstream of our realm.  Once this was replaced normal service resumed.


16/02/19 - 07:15 - The fibre break was repaired in the early hours of this morning. A reduced number of circuits are still experiencing authentication issues.  The carrier is continuing to investigate.


15/02/19 - 16:45  - Engineers have identified the source of the issue as a fibre break in a London Datacentre.  Affected users are currently being re-routed and we should see stability return to the network shortly.


There is currently a broadband outage affecting a number of customers nationwide.  Users will see their routers log in and then periodically drop connection.  It is being investigated by engineers and we expect an update within the hour.

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