Broadband outage resolved
Posted by Pauline Herring on 23 August 2017 12:38 PM
The incident which affected some broadband users this morning has now been resolved. |
A main network operation centre belonging to one of our suppliers suffered a power cut as of 9:13AM due to external works in the local area. Automatic fail over power proved to be unstable and there was some service interruption to voice and data services for a number of customers, while services were re-routed to resilient locations. We have been advised that services are fully recovered and running correctly on resilient power. We apologise for any inconvenience that this issue may have caused.
If you continue to have an issue please contact us on 0345 034 6622 or email firstname.lastname@example.org.